Section 1 - Scope of application
These General Terms and Conditions of Sale (GTCS) apply to all orders and deliveries between Colors and Drops and its customers of the online store www.colorsanddrops.com
Section 2 - Price
The prices of our products are shown tax included, in euros.
In case of order to another country than mainland France, you are the importer of the product or products concerned. Duties, or other local taxes, or import duties, or state taxes may be due. These taxes and amounts are not the responsibility of Colors and Drops. They are dependent on you and are your sole responsibility, both in terms of declarations and payments to the competent authorities in your country. We recommend contacting your local authorities for more information about these points.
All orders, regardless of their origin, are invoiced and payable in euros.
Colors and Drops reserves the right to change its prices at any time, but the product will be charged based on the current price rate at the validation of the order, and will be subject to availability.
The products remain the property of Colors and Drops until full payment.
Attention: As soon as you take physical possession of the ordered products, the risk of loss or damage to the products is transferred to you.
Section 3 - Orders
Contractual information is presented in French and will be confirmed at the latest upon your order validation.
Colors and Drops reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in case of issues concerning the order received.
Section 4 - Validation of your order
Any order appearing on Colors and Drops’ website constitutes your agreement to these Terms and Conditions. Any order confirmation implies your full acceptance of these general terms and conditions of sale, without exception or reservation.
All the collected data and the stored confirmation will be worth proof of the transaction. You acknowledge to be fully aware of it.
The confirmation is worth a signature and implies the agreement to the transaction carried out.
Section 5 - Payment
The act of placing your order implies the obligation to pay the indicated price.
Payments can be made by wire transfer, PayPal, or CIC MONETICO by credit card. Colors and Drops reserves the right to accept only specific types of payment depending on the order or delivery method chosen by the customer. Cash or checks are not allowed as payment method. Payment in Nx via MONETICO bind the consumer to pay the full amount of his order under penalty of prosecution.
Payment by wire transfer is possible on our account. Products are shipped only once the amount arrives on our account. If banks charge fees, Colors and Drops reserves the right to pass them on to the customer, especially in the case of unpaid debit because of an overdrawn account or an error in the bank details provided.
Section 6 - Cancellation, withdrawal, exchange, or return
An order can no longer be cancelled once its status changes from "payment accepted" to "order being processed".
Products in the Digital category, due to their digital nature and instant download, cannot be refunded or credited under any circumstances.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of Section L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to: The supply of products made according to the consumer’s specifications or clearly personalized (backdrops, floors and supports).
At Colors&Drops, each backdrop is made to order/request of the consumer according to a chosen size, material, design. Therefore, we do not accept exchanges, refunds, and returns.
Section 7- Availability
Our products are offered as long as they appear on Colors and Drops’ website and while stocks last (excluding backdrops and floors).
In case a product is unavailable after placing your order, we will inform you by e-mail. Your order will be automatically cancelled.
Section 8 - Delivery
Products are shipped to the delivery address indicated during the order process, within the indicated term on the order validation page.
Packages are usually shipped within 8 to 10 business days. Most orders are processed within 48 hours after payment.
Backdrops and floors are shipped by carrier, delivered without signature. However, this delivery time may vary depending on the payment method or the chosen carrier, or due to public holidays or other events.
The dimensions of the packages are adapted, and your items are properly protected. Vinyl backdrops are shipped from France and rolled up. Textile backdrops are sent folded and protected from France.
If the delivered products were damaged during the shipping, Colors and Drops’ customer service should be notified as soon as possible by e-mail to email@example.com.
Colors and Drops will have the ability to initiate complaint to the carrier or to the transport insurance, to replace the damaged product as soon as possible.
In case shipment is delayed, an e-mail will be sent to inform you of a possible consequence on the expected date of delivery.
In case of deliveries by a carrier, Colors and Drops cannot be held responsible for a delayed delivery or the customer’s unavailability after several proposals for appointment by the carrier. Colors and Drops will under no circumstances be entitled for a warranty claim.
Section 9 - Liability
The products proposed comply with the current French legislation. Colors and Drops cannot be held liable in case of non-compliance with the legislation of the country where the product is delivered. It is up to you to check with your local authorities the rights to import or use the products or services you intend to order.
Furthermore, Colors and Drops cannot be held liable for any damage that may result from the improper use of the purchased product.
Finally, Colors and Drops deny any liability for any inconvenience or damages du to the use of Internet, such as a breach of service, an outside intrusion, or the existance of computer viruses.
Section 10 – Applicable legislation in case of disputes
Even if the language of this contract is translated in English for the purpose of English consumers, these terms and conditions of sale are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.
Section 11 - Intellectual Property
All elements on the Colors and Drops website are and remain the intellectual and exclusive property of Colors and Drops. No one is allowed to reproduce, exploit, rebroadcast, or use in any way, even partially, elements of the site whether they are software, visual or sound.
All Sections (backdrop, floor, support...) of the Colors&Drops brand are submitted and remain the intellectual and exclusive property of Colors and Drops. No one is authorized to reproduce, exploit, rebroadcast, or use in any way.
Section 12 - Personal data
Colors and Drops reserves the right to collect personal information about you. They are necessary to process your order, as well as to improve the services and information we send you.
This information and data are also stored for security purposes, to comply with legal and regulatory obligations.
In accordance with the law of January 6, 1978, you have the right to access, rectify and oppose personal information and personal data concerning you, directly on the website.
Section 13 - Archiving Proof
Colors and Drops will store order forms and invoices on a reliable and durable medium to constitute an accurate copy, according to the Section 1348 of the French Civil Code.
Colors and Drops computerized records will be considered by all parties as proof of communications, orders, payments, and transactions between the parties.